Contact Us
Whether you've spotted something that needs updating, want to flag an issue with a bonus offer, or simply have a question about how we cover Canadian online casinos, we'd like to hear from you. This page explains what we can help with and how to get your message to the right place.
What we can help with
Canada Casinos is a research and comparison resource, not an online casino, so we can't process deposits, withdrawals, account verifications or bonus claims on behalf of any operator. What we can do is help with questions and feedback related to our own content and recommendations, including:
- Corrections — if a bonus offer, rating or detail on one of our pages looks out of date or inaccurate, tell us and we'll check it
- General questions about how we assess and rank Canadian online casinos, including no deposit bonuses
- Feedback on a review, comparison table or guide, including brands like Cashed, SlotsGem or WinnerIsland that appear on our site
- Suggestions for topics or Canadian casino brands you'd like us to look into
- Reports of broken links, outdated pages or anything else affecting your experience on the site
What we can't help with
Because we don't operate any casino ourselves, we're not able to assist with account logins, deposits or withdrawals, ID verification, or a bonus that hasn't been credited to your account. Those matters sit with the casino brand itself, and its own support team — usually reachable through live chat or a help centre on its site — is the right first stop. Each brand's terms and conditions page is also the definitive source for how its no deposit bonus, wagering requirements or free spins actually work.
If a dispute with an operator can't be resolved directly, your next step is usually the licensing body under which that casino operates, since they oversee complaints and player protection for their licensees.
Before you reach out about a bonus
A large share of the questions we receive relate to no deposit bonuses and other welcome offers, so it's worth checking a few things first:
- Confirm the offer is still live — promotions and their terms change, and our tables are reviewed but a brand's own site is always the final word on current terms
- Check the wagering requirement and maximum cashout cap attached to the bonus, since these decide how much a no deposit bonus can realistically pay out
- Look at the eligible games — many no deposit offers restrict play to specific slots, and wins on other games may not count towards clearing the bonus
- Note the time limit for using the bonus and withdrawing any winnings from it, as unused bonus funds or spins are usually forfeited once this expires
Our reviewed casino guide covers this kind of detail alongside the ranked brands on this site, and our Responsible Gambling page is worth a look if you want guidance on setting limits before you claim any offer.
How we handle your message
When you contact us, tell us clearly which page or brand your message relates to, and include any relevant detail such as the offer name or the date you noticed the issue — this helps us look into it faster. We read every message, but as an independent site rather than a casino operator, we're not able to guarantee a response time, and we can't intervene in a dispute between you and a casino operator.
Commercial relationships with the operators listed on our site, including Cashed, SlotsGem and WinnerIsland, do not affect how we handle feedback or corrections — a mistake gets fixed whether or not the brand is a partner.
Other pages that might answer your question first
Before getting in touch, it's worth checking whether one of our existing pages already covers what you're after. Our About Us page explains who we are and how we approach ratings, our Terms and Conditions page sets out the rules for using this site, and our Responsible Gambling page has practical guidance if you're concerned about your own play or someone else's.
Getting the most useful response
A short, specific message tends to get resolved faster than a general one. If you're reporting an outdated detail, a screenshot or the exact wording you saw helps us verify it quickly. If you're asking about a casino's own no deposit bonus terms, checking that operator's promotions page or support channel first will often get you a faster, more definitive answer than we can give from the outside.